Client Service Executive

Posted On: 15 December 2020 EI-lab   Lagos
Reference: N/A Type: Full-Time



Job Description

El-lab seeks to employ a smart Client Service Executive at their newly opened branch office in Obalende, Lagos. He/She will act as a liaison between our organization and our customers/clients and resolving customer’s problems and ensuring that medical services are delivered in a timely and professional manner.

 

DUTIES AND RESPONSIBILITIES

·        Ensuring patients are promptly attended to in a manner that will elicit come back effect

·        Ensuring that patients are not being kept waiting unnecessarily without being carried along at all times.

·        Being courteous and helpful to all patients/customers at all times

·        Displaying a sense of discretion and prioritize on emergency situations

·        Liaising with the medical crew to ensure that medical tests, investigations, and other procedures are carried out on patients without delay.

·        Reporting and communicating to the appropriate authority especially the administrative manager on vital issues and necessary information for decision making and immediate action.

·        Ensuring the workflow in the front office is done seamlessly and as professional as possible

·        Liaising with front desk officers to ensure overall patient flow and excellent turn-around time for all services.

·        Developing and maintaining existing client relationship

·        Introducing company services/products to clients and responding to clients inquiries

 

COMPETENCIES AND SKILLS 

·        Possess an HND, B.SC

·        Excellent communications, interpersonal and relationship management skills required.

The candidate should live around Obalende, Ikoyi,  etc environs.

·        Knowledgeable in the use of Microsoft office package (Microsoft word, excel and PowerPoint




Skills

Customer Service

Customer Support

Customer Success




Application Currently Closed


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