Customer Service Associate - Nigeria

Posted On: 12 June 2020 Branch International   Lagos
Reference: N/A Type: Full-Time

Job Description

You will be responsible for providing an inspiring and delightful experience for our customers.

  • Delivering efficient, friendly responses to customer inquiries and build our brand via our text-based chat platform

  • Responding to customer inquiries via Social Media platforms like Facebook, Twitter, Instagram & Google Play

  • Escalating customer feedback and IT issues to help improve our product

Ideal candidates will be extremely flexible with scheduling, working shifts and working weekends and occasional holidays.


Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve monetary flexibility.

NOTE: This Job has three open positions.


  • Higher Education Qualifications in Business/Client Service/Customer Service/Marketing

  • Active on social media platforms and also conversant with social media trends

  • Expertise in managing conversations on social media

  • Passionate about customer service

  • Highly entrepreneurial - comfortable with ambiguity and taking the initiative

  • Excellent collaborator and team player

  • Excellent communication skills, both oral and written

  • Good grammar, spelling and punctuation

  • Good typing speed (ideally above 45 wpm). This will be tested below.

  • Previous experience in Customer Service in Finance related company is an added advantage

  • Must have completed the mandatory NYSC programme or have an exemption letter.

Typing Speed Test - Please follow the instructions below.

  • Go to [] to complete a type speed test.

  • On the left, select English, 1 minute, and Aesop's Fables.

  • Click the green "Start Test" button.

  • Upload a screenshot of your results with your application with your cover letter or resume (type speed number, error number, adjusted speed number).

Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.



Applicant must have ability to do creative writing and compositions


People Management

data; data center; MS Excel; MS Project; WiFi

Interpersonal Skills

Application Currently Closed

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