Customer Service Representative Intern (Yoruba or Hausa Speaker)Posted On: 11 June 2020 Fenix International Lagos
Fenix is looking for dynamic, highly motivated and disciplined Customer Service Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. A successful Customer Service Representative must be fluent in either Yoruba or Hausa, critical thinker, attentive to details and an excellent communicator. This position requires individuals to have a strong passion for listening and providing solutions to people.
Fenix International is a next-generation energy and technology company. Our mission is to improve the quality of life of our customers through inclusive energy and financial services. Our flagship product, Fenix Power, is an expandable, pay-go solar home system financed through affordable instalments from just $0.14 per day.
We use real-time transaction data to create a next-generation credit score to finance power upgrades and other life-changing loans, unlocking new financial services for our customers. To date, Fenix has sold over 600,000 Solar Home Systems in Uganda, Zambia, Côte d'Ivoire, Benin, Nigeria and Mozambique, bringing clean, reliable power for lights, phones, radios, TV and much more to over 3 million people.
Ensure an excellent experience to all customers with each interaction
Give customers information about products and services
Cross-sell Fenix products to customers where possible
DELIVERABLES AND ACTIVITIES
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Vet and open customer accounts by recording account information.
Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
Follow-up with customers who have delayed payments
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Build sustainable relationships of trust through open and interactive communication
Go the extra mile to engage customers.
Work with the customer service manager to ensure proper customer service is being delivered.
Close out or open call records
Read from scripts
Resolve customer complaints via phone, email, mail or social media
Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements.
REQUIRED SKILLS AND EXPERIENCE
An OND/HND/Bachelors degree from a recognised institution
Excellent Written and Verbal Communication Skills
Microsoft Excel skills
Ability to interact with peers and mid-level leaders internally.
HIGHLY DESIRED SKILLS
Ability to work both in teams and independently
Passionate about solving problems for customers in rural communities
Proficiency in English Language and one or more other Nigerian Languages
Critical thinking skills (ability to think outside the box)
Good problem-solving skills (solutions-oriented)
Flexibility with the ability to work under pressure to meet deadlines
Willingness and desire to learn new ideas
Please submit your resume and cover letter through the job posting at www.fenixintl.com/careers/.
In your cover letter, please be sure to highlight the following:
Why you are interested in Fenix International, and
What excites you about this particular role.
Fenix offers a competitive salary and a fun, fast-paced and high-growth work environment. We recognise the value of diversity in our workforce and encourage all qualified candidates to apply. We thank all candidates who choose to use; however, only those selected for a further interview will be contacted.
Applicant must have ability to do creative writing and compositionsCommunication People Management data; data center; MS Excel; MS Project; WiFi Skilled Multi-tasker Interpersonal Skills
Application Currently Closed
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