Fenix Team Lead

Posted On: 06 August 2020 Fenix International   Lagos
Reference: N/A Type: Full-Time



Job Description

A team leader is someone who provides guidance, instruction, direction and leadership to a group of individuals (the team) to achieve a key result or group of aligned results.

 

COMPANY OVERVIEW

Fenix International is a next-generation energy and technology company. Our mission is to improve the quality of life of our customers through inclusive energy and financial services. Our flagship product, Fenix Power, is an expandable, pay-go solar home system financed through affordable instalments from just $0.14 per day.

 

We use real-time transaction data to create a next-generation credit score to finance power upgrades and other life-changing loans, unlocking new financial services for our customers. To date, Fenix has sold over 600,000 Solar Home Systems in Uganda, Zambia, Côte d'Ivoire, Benin, Nigeria and Mozambique, bringing clean, reliable power for lights, phones, radios, TV and much more to over 3 million people.

KEY RESPONSIBILITIES

 

Responsibilities, Deliverables and Activities

  • Sales Target Achievement within assigned Clusters

  • Achieve Excellent PH of customer portfolio

  • Recruitment, Training and effective Team management of Sales Team


DELIVERABLES AND ACTIVITIES

 

Sales Target Achievement within assigned Clusters

  • Market Initiatives- Drive market initiatives to achieve and increase quality customer base in the assigned clusters

  • Market Activations- Carry out weekly market activations in the territory to generate leads and eventual conversion to sales.

  • Product Targeting- Drive all product mix sales through the right product targeting the right segment of the prospects/customers.

  • Product Presentation- Carry out product presentations and exhibitions within assigned clusters.

  • Identify Opportunities- Constantly identify opportunities for driving activation and other sales within clusters.

  • Plans- Draw up weekly/Monthly route plans for the FPCs

  • Track Sales- Track daily/weekly/monthly sales target Vs actual with the FPCs

  • POS Location- Collaborate with CX, Operations on viable locations for POS Expansion and management


Achieve Excellent PH

  • Sales Compliance- Drive sales process compliance within clusters

  • Customer Visits- Carry out daily/weekly customer visitations to resolve or escalate pending issues with customer systems

  • Influence Customer Behavior- Drive the right customer behaviour on payments by ensuring customers are educated on the various channels of payments.

  • Product Choice- Ensure the right product is sold to the right customers.

  • Field Clinic- Participate in Field clinic activities

  • Overdue Customer Lists- Monitor and Share weekly late customer lists with the FPCs

  • Training- Continuous training and coaching of RPCs on God/Bad portfolios, catch up etc.


Recruitment, Training and Team management

  • Recruitment- Regularly recruit new Fenix Power Champions (FPC) within the territory

  • Performance Monitoring- Weekly performance monitoring of RPCs and initiating corrective actions where required

  • Meetings- Hold regular meeting with the RPCs

  • Training- Regularly train and retrain cluster team leads on the sales process, Sales pitch, products, Customer Service etc.

  • Commission Structure- Ensure FPCs understanding of commission structures (Colours) and journey with Fenix

  • Reward- Design reward and recognition schemes for high performing RPCs

  • Customer Forums- Participate in customer service forums, field clinics, weekly meetings with SCAs.

  • Team Building- Drive #One Team goal within clusters via team building activities


After Sales Support

  • Overdue Customer Visits- Regularly visit overdue customers to ascertain their challenges and resolve

  • Escalate issues- Escalate lingering issues to the FSMs\


Quality Check- Daily/weekly checks on the quality of installations by FPCs

  • Swap stocks- Deploy and track swap stocks and children in the territory.

  • Repossession- Repossess Fenix kits from fringe customers

  • Stakeholders Engagement

  • Identify and organise official meetings with relevant external stakeholders such as local chiefs, community leaders, government officials etc.

  • May represent the business during community engagements and goodwill activities.

Reporting

  • Send weekly/monthly reports on sales activities within the territory using the approved template.


Required Skills And Experience

  • BSc. Degree or Equivalent

  • 2-4+ years working in a role within a progressive sales and financial services environment with reliable, quantifiable results

  • Experience or passion for working in developing markets


Highly Desired Skill

  • Ability to work both in teams and independently

  • Passionate about solving problems for customers in rural communities

  • Proficiency in English Language and one or more other Nigerian Languages

  • Critical thinking skills (ability to think outside the box)

  • Excellent problem-solving skills (solutions-oriented)

  • Flexibility with the ability to work under pressure to meet deadlines

  • Willingness and desire to learn new ideas. 


Skills




Application Currently Closed


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