Fenix Team LeadPosted On: 06 August 2020 Fenix International Lagos
A team leader is someone who provides guidance, instruction, direction and leadership to a group of individuals (the team) to achieve a key result or group of aligned results.
Fenix International is a next-generation energy and technology company. Our mission is to improve the quality of life of our customers through inclusive energy and financial services. Our flagship product, Fenix Power, is an expandable, pay-go solar home system financed through affordable instalments from just $0.14 per day.
We use real-time transaction data to create a next-generation credit score to finance power upgrades and other life-changing loans, unlocking new financial services for our customers. To date, Fenix has sold over 600,000 Solar Home Systems in Uganda, Zambia, Côte d'Ivoire, Benin, Nigeria and Mozambique, bringing clean, reliable power for lights, phones, radios, TV and much more to over 3 million people.
Responsibilities, Deliverables and Activities
Sales Target Achievement within assigned Clusters
Achieve Excellent PH of customer portfolio
Recruitment, Training and effective Team management of Sales Team
DELIVERABLES AND ACTIVITIES
Sales Target Achievement within assigned Clusters
Market Initiatives- Drive market initiatives to achieve and increase quality customer base in the assigned clusters
Market Activations- Carry out weekly market activations in the territory to generate leads and eventual conversion to sales.
Product Targeting- Drive all product mix sales through the right product targeting the right segment of the prospects/customers.
Product Presentation- Carry out product presentations and exhibitions within assigned clusters.
Identify Opportunities- Constantly identify opportunities for driving activation and other sales within clusters.
Plans- Draw up weekly/Monthly route plans for the FPCs
Track Sales- Track daily/weekly/monthly sales target Vs actual with the FPCs
POS Location- Collaborate with CX, Operations on viable locations for POS Expansion and management
Achieve Excellent PH
Sales Compliance- Drive sales process compliance within clusters
Customer Visits- Carry out daily/weekly customer visitations to resolve or escalate pending issues with customer systems
Influence Customer Behavior- Drive the right customer behaviour on payments by ensuring customers are educated on the various channels of payments.
Product Choice- Ensure the right product is sold to the right customers.
Field Clinic- Participate in Field clinic activities
Overdue Customer Lists- Monitor and Share weekly late customer lists with the FPCs
Training- Continuous training and coaching of RPCs on God/Bad portfolios, catch up etc.
Recruitment, Training and Team management
Recruitment- Regularly recruit new Fenix Power Champions (FPC) within the territory
Performance Monitoring- Weekly performance monitoring of RPCs and initiating corrective actions where required
Meetings- Hold regular meeting with the RPCs
Training- Regularly train and retrain cluster team leads on the sales process, Sales pitch, products, Customer Service etc.
Commission Structure- Ensure FPCs understanding of commission structures (Colours) and journey with Fenix
Reward- Design reward and recognition schemes for high performing RPCs
Customer Forums- Participate in customer service forums, field clinics, weekly meetings with SCAs.
Team Building- Drive #One Team goal within clusters via team building activities
After Sales Support
Overdue Customer Visits- Regularly visit overdue customers to ascertain their challenges and resolve
Escalate issues- Escalate lingering issues to the FSMs\
Quality Check- Daily/weekly checks on the quality of installations by FPCs
Swap stocks- Deploy and track swap stocks and children in the territory.
Repossession- Repossess Fenix kits from fringe customers
Identify and organise official meetings with relevant external stakeholders such as local chiefs, community leaders, government officials etc.
May represent the business during community engagements and goodwill activities.
Send weekly/monthly reports on sales activities within the territory using the approved template.
Required Skills And Experience
BSc. Degree or Equivalent
2-4+ years working in a role within a progressive sales and financial services environment with reliable, quantifiable results
Experience or passion for working in developing markets
Highly Desired Skill
Ability to work both in teams and independently
Passionate about solving problems for customers in rural communities
Proficiency in English Language and one or more other Nigerian Languages
Critical thinking skills (ability to think outside the box)
Excellent problem-solving skills (solutions-oriented)
Flexibility with the ability to work under pressure to meet deadlines
Willingness and desire to learn new ideas.
Application Currently Closed
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