Operations Manager

Posted On: 30 December 2020 AFA Sports   Lagos
Reference: N/A Type: Full-Time

Job Description

The ideal candidate will have the ability to create and maintain an efficient system of operation to support business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields. 


Essential Functions of this position include:

  • Ensure the operations departments/teams meet all company operational standards

  • Hold associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies

  • Drive customer experience through front end interactions

  • Manage associate performance matters, including appraisals, promotion recommendations, and discipline

  • Execute back office procedures including pre-/post-employment and active employment processes

  • Review front end candidate applications, interview, hire and on-board/train staff for the Operations teams/departments

  • Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures; may serve as store "Shrink Coach"

  • Other tasks/responsibilities as business needs dictate


Manager of People Responsibilities:


  • Select, on-board, empower, and develop a highly effective team of individuals for our operational needs (mainly production, warehousing and store)

  • Define a clear vision and strategy in order to communicate expectations

  • Demonstrate a flexible leadership style to foster team member engagement including recognition

  • Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance

  • Incorporate your customer’s perspective when defining success



  • Establish and maintain business standards for accuracy, productivity and reliability

  • Manage the daily functions of the business

  • Prepare annual performance review and reevaluate processes

  • Ensure regulatory, compliance and legal rules are followed

  • Manage budget to align with goals of business



  • 3+ years of experience in a similar role

  • Entrepreneurial Mindset & Spirit - We are a startup!

  • Proficiency with Microsoft Office

  • Strong organizational and communication skills

  • World-class customer service skill and interpersonal/communication skills

  • Strong ability to multitask

  • Strong problem-solving ability and analytical skills

  • Attention to detail

  • Flexible availability – including nights, weekend, and holidays

  • Comfort working with multiple groups within business

  • Ability to prepare routine administrative paperwork



Team Management


Application Currently Closed

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